05/09/2025:
16:49 We would like to sincerely apologise for the disruption to the MIS and MCAS services experienced on Thursday and Friday.
Our team has taken steps this afternoon to stabilise the system, and we are continuing to monitor performance closely. In addition, our Cloud team will be working over the weekend to further strengthen and improve the service ready for Monday.
Thank you for your patience and understanding while we resolve this.
We cannot apologise enough for the issues and disruption the last two days have caused, and we are working with our service provider on all investigations and ways forward.
A full RCA will be provided as soon as possible, and will update you first thing Monday with the results of the work from the weekend.
16:41 The investigation and attempts at a solution are ongoing.
14:11 Good afternoon,
To provide an ongoing update to the issues with the Bromcom platform, the team is still actively working with our service provider to ensure platform access and stability. This is being treated as a priority above anything else currently.
Apologies, there is currently no eta for full resolution.
Please keep an eye on our Service Page and Community via:
https://status.bromcomcloud.com
https://community.bromcomcloud.com
I will provide an update as soon as one is available.
Sincere apologies again for any and all issues caused from the ongoing platform performance.
12:36 There is a new issue with the platform causing continued issues, with the same effect as earlier.
Our teams are working with our service provider to restore access
Please keep an eye on our Service Page and Community via:
https://status.bromcomcloud.com
https://community.bromcomcloud.com
We cannot apologise enough for the issues. We truly understand the disruption this is causing and can only stress the work the Team is putting in to get this resolved once and for all.
12:29 Multiple reports of issues, incident reopened.
12:25 System showing some slowness. We are checking into this further
12:10 System is back up, but we are actively monitoring performance. Further update to follow later today.
11:57 System coming back online, we are monitoring performance actively.
11:45 Issue still ongoing
11:22 As it is now past, post about reset warning to save work has been hidden. Please use this post to get updates in future. Reset is still unsuccessful. Team is working on this with the provider as a critical priority
11:07 As an update to the issues this morning, the maintenance that took place at 1030 was unsuccessful. Our Team is working with our service provider to restore the service as critical priority.
We will provide any updates as soon as one is available.
Please keep an eye on our Service Page and Community via:
https://status.bromcomcloud.com/incidents/16726671-9bec-40fd-8020-e5d299241f53
https://community.bromcomcloud.com/announcements/post/performance-issues-in-progress-Ah7hUHmlIQPCgo1
Sincere apologise for all the issues this is causing.
11:00 Restart still in progress, Microsoft are attending the call.
10:35 Restart is in progress
10:10 System requires a restart to resolve issue. We are scheduling this at 10:30. All Bromcom sites will lose access for a few minutes only.
09:45 New issues reported. Major incident team is working on it as highest priority.
04/09/2025:
15:07 The system is now fully restored, but if you are still experiencing issues please contact Support.
15:00 While working with our service provider, our Cloud Team needed to undertake emergency maintenance to continue working on the performance issues customers are facing today. This resulted in an unexpected restart of the MIS leading it to be unavailable between approximately 14:10 and 14:40.
We sincerely apologise for the lack of warning for the MIS being unavailable at this time.
14:42 Web service has been restored
14:15 We restarted our application to allow for the continuation of this fix, this may have affected some users logins. Please log back in if affected
12:30 We still await a full fix eta from our infrastructure supplier. Will update when I can.
11:05 On Sunday 31st August, we increased the resources on our cloud system to help make the return to school run as smoothly as possible.
Unfortunately, on Thursday 4th September, one of our servers developed a serious fault. This has caused some ongoing instability when users are connected to that server. At the moment, we aren’t able to take it out of action ourselves, so we’ve raised it as an urgent incident with our infrastructure supplier to get it fixed and restore stability for everyone.
We’re very sorry for the disruption this has caused. Once the issue is resolved, we’ll also carry out a full review to help prevent it happening again.
We’ll share further updates as soon as we have more news from our supplier. Thank you for your patience and understanding in the meantime.
10:14 Our Cloud team has identified the cause of this morning’s slow page response times and implemented measures to improve performance. Some pages may still fail to load; if this occurs, please try refreshing your browser. The team is treating this as a top priority and continues to work on a permanent solution.
10:12 We have identified the issue and a fix is in progress. Interim comms to follow.
09:30 We have requested an increase in capacity that should begin to improve performance gradually while we fully identify the issue
We’re aware that some schools are currently experiencing performance issues within the MIS. Our team is actively investigating the cause and working to resolve it as quickly as possible. Thank you for your patience and understanding.