We hope everyone is well.
What is the role of the Community?
The purpose of this community is to help solve problems and optimise Bromcom use by asking and answering questions among sites, sharing good practice and communicating important information. It is also a supplement to information provided at the Help Centre and from ongoing training.
Is the Community the best place to go to give feedback?
Expressing constructive criticism is fine and we are always happy to receive feedback to help us improve what we do in terms of training, onboarding, product development and sharing information, but it is important that we maintain a positive culture as defined in our community guidelines.
Where do I go for specific help or issues?
The community is a good place to go to answer generic queries or ask for advice. Specific issues are better handled as support tickets at the Helpdesk so they can be tracked and managed. Sites who have just gone live should also be in touch with their Customer Success Manager (CSM) to arrange training calls over Teams and they can help resolve particular concerns or issues. Customers can provide feedback or escalate issues by contacting [email protected].
We have a Known Issues page that is updated regularly and can be accessed using your Support Portal login.
Bromcom employees on this community, do not write code that powers your MIS software. We are very keen to make sure our customers have a good experience as they use the system. We are happy to pass on feedback and suggestions as they emerge.