Following a system update on Friday, 4th July 2025 at 22:39, SMS messages sent via the MIS failed to deliver. The issue was detected through our error logs on the morning of Monday, 7th July at 10:00. Upon identification, our team acted promptly and successfully resolved the issue by 10:15 the same day.
Timeline of Events:
Issue Start Time: 04/07/2025 at 22:39
Issue Identified: 07/07/2025 at 10:00
Issue Resolved: 07/07/2025 at 10:15
Impact and Resolution:
Failed Messages: All SMS messages sent via the MIS during this period—including Manual, Scheduled, Attendance, and Behaviour Watchlist messages—were affected and will appear as failed in the system. Parents/contacts would not have received the messages.
Resending Messages: There is no automated process to resend these failed messages. If the message is still applicable, please resend it.
SMS Credits: No credits were used, as the MIS was unable to establish a connection with the SMS provider.
Our Cloud team has completed a Root Cause Analysis (RCA) and identified a failure in the update deployment process as the source of the issue. Mitigation measures have now been implemented to prevent this from recurring.
We sincerely apologise for the inconvenience caused.
Regards,
Bromcom Support Team